You may return a product to us if:
PRODUCTS DAMAGED DURING TRANSIT
Should a product be damaged or missing any parts or accessories at the time of delivery / collection, please notify us within 7 days of such delivery / collection by emailing us or calling. We will arrange to collect the product from you via a courier.
The following are exclusions from our returns policy:
HOW TO RETURN A PRODUCT
To ensure your return is processed you are responsible for the following when returning your products;
Failure to adhere to any of these requirements could result in us declining your return. Once you return a defective product, we then inspect and test the product before we approve your return. If approved, we will repair / replace the product or refund you. If you fail to return all of the accessories and parts that were sold with that product, we are entitled to refuse the return.
CHARGES AND REFUNDS
We will collect the return from you at our cost for online orders only. Please note that we only refund payment by EFT. You will be required to email us your banking details and we will refund you within 7 days.